Best Shared Inbox Software in 2025

Shared inbox software provides a collaborative space for teams to answer messages from multiple channels. Most companies see shared inbox as an email inbox but it's a pure mistake. Shared inboxes should aggregate multiple email accounts into one inbox and centralize messages from other channels such as WhatsApp, Messenger or even phone calls for example. Nowadays, customer service inquiries are not just emails, they are coming from multiple sources. Shared inbox solutions solve this problem by centralizing communication channels in one place, centralizing people from your team and gathering data for each of your customers. The result? A super customer experience enhanced by dedicated features. Here is a list of the best shared-inbox software that has been carefully compared and analyzed.