What is the best software for your business? Looking to compare HelpScout with HelpShift? Enjoy a detailed comparison of HelpScout vs HelpShift.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | $65/mo | 150 $ / mo / agent |
Chat Seat Included Number of seats included in the highest plan | 1 | - |
Additional seat The cost for each additional seat added to the monthly bill | $65/mo | - |
Contacts Number of contacts allowed for the plan | Unlimited | - |
Annual billing for 20 users Total yearly price to be paid | $15,600 | - |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | - | |
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | - |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |
Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one software, our solution allows you to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one place.
More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible to your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.
Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.
HelpScout is committed to halting treating customers like numbers by delivering the best-in-class customer service. HelpScout was co-founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle. The customer service software strives to enhance the efficiency of customer care services, email management, and support automation.
Voted the "best ROI" by G2 customers, it supports, challenges, and identifies your current customer relationship system and processes to help you make swift progress in gaining loyal buyers.
The platform empowers customer management teams with a "do less, but do it better" approach, thanks to its reply automation that helps create a seamless customer relationship that breeds the best ROI.
Most of the time, Helpscout competitors are Intercom, Freshworks or Crisp.
Helpshift is a customer support platform dedicated to mobile apps that provides companies with a world of effective customer services that yield faster ROI, resolution times, and higher CSAT. Superb-saving operational service and in-app solution that deviates links, Helpshift gives users the best experience. Abinash Tripathy, the CEO and co-founder of Helpshift discovered the company in 2011 to automate price. Since then, it has evolved into an all-around software that empowers transparency, humility, and excellence.