customer satisfaction
CSAT Score: How to improve customer satisfaction
If you work in customer success, there's no reason to doubt you've had experience handling CSAT surveys. This post will go into what a CSAT survey measures -- and exactly how we use at Crisp to make it useful for our customer satisfaction.
Customer service satisfaction: Building the most memorable customer experience
Customer service feedback can be both qualitative and quantitative, as every kind of data is important to build the best experience.
