customer feedback
Using Customer Service Satisfaction feedback to improve user experience
As we mentioned in another blog post about dos and don't on customer feedback, customer feedback can give you a clear and strong competitive edge. Not listening to customer service feedback might be your biggest trouble.
Collecting customer satisfaction: The good and the bad
Thinking about customer feedback can be disturbing because gauging what the customer really feels about your brand or your product can leave with a lot of doubts and rooms for improvements.
