Summer 2025 - Product Update
Want to know what we're done during Summer 2025? Make sure to check this article!
New Features
Rewritten Chatbox engine for future improvements 🧱
We’ve rebuilt the Crisp chatbox from scratch using Vue.js (codebase was 10 years old!). While there’s no visual change, yet, internals have completely changed, allowing us to iterate much faster.
This upgrade sets the foundation for upcoming features and a new design.
Export and import your Analytics dashboards in one click 📊
You can now export your Analytics dashboards and import them into any workspace. This makes it easier to share them with teammates or back them up. Dashboards stay fully customizable, so you can keep working your way.
The screenshot includes features that are on the roadmap, such as PDF exports and link sharing.
Enjoy a smoother, faster experience on desktop 🖥️
The Crisp desktop app has been updated on macOS and Windows. It's now faster, more stable, and feels better to use every day. Conversations load quicker and the app responds instantly.
Node.js library now supports TypeScript
The Crisp Node.js API library is now fully compatible with TypeScript, making it easier to build, debug, and scale with confidence.
Flutter SDK now supports session events
Flutter SDK v2.4.0 is out! You can now send custom session events with a name and color using pushSessionEvent, ideal for tracking user actions in real time.
Bug fixes & improvements 💪🏼
- Chatbox: Kurdish (Sorani) is now supported in the chatbox, making Crisp more accessible for Kurdish-speaking users.
- Mobile Apps: The Android app now supports identity verification, handles large content better, and includes several key bug fixes.
Helpdesk Updates 📚
- Building AI chatbots across multiple channels
We’ve updated our most popular Helpdesk articles to make it easier to create an AI chatbot with Crisp. Whether you use ChatGPT, WhatsApp, Facebook Messenger or Crisp Inbox, the guides are now clearer and up to date.
Create my AI chatbot for Customer Service →
Teasing next releases 💥
- AI Agent
- New Chatbox widget design
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Need help to choose your next helpdesk with a ticketing tool for 2026? We've gathered a guide that gives you everything you need to convince your C-levels.
June 2025 - Product Update
Curious about what we have been building this month? Have a look.
