Customer relationship is more and more important to do a great business. Having a great relation with your customers is the key to reduce your churn rate and understanding your market: your users are human, they need all need attention. 1 — Start the conversation the right way Forget common business sentences like “May I help you?” and uses more personal communication. A simple hello can make the difference. To begin a conversation, you can start with > Hey! How are you? You can follow with: