Will your next experiment get you closer to product/market fit? Sure, it may. Being clever to experiment and iterate on your product is one of the required keys to succeed. Nonetheless, I have seen too many startups under-estimate everything related to customer communication. That’s quite sad as a customer support is very useful to notice when there is a product/market fit and for whom. Steve Blank would tell you to leave the building, stop digging in your analytics dashboards for a while and

> « Only founders can pivot, that’s why they have to do customer development by themselves. That’s a key idea to understand. » -------------------------------------------------------------------------------- If you are no newcomer in the startup ecosystem, you might have heard this quite often: do not delegate your customer support. This is a key idea to understand for a simple reason: if as a founder, you are behind on your customer support at the beginning, how do you want to stay close

At Crisp, we are making a SaaS software to improve your customer relationship. Featured on ProductHunt in December, we had a growth from 20 to 750 websites in a month. It would not be possible without some tricks. 1 : Workflow automation At Crisp we use Gitlab as code hosting. Gitlab is free and open-source and provides many integrations to make your workflow the best. We use Gitlab CI to automate build and testing. Our codebase is based on Javascript (ES6), and we have many projects. It’s imp

Customer relationship is more and more important to do a great business. Having a great relation with your customers is the key to reduce your churn rate and understanding your market: your users are human, they need all need attention. 1 — Start the conversation the right way Forget common business sentences like “May I help you?” and uses more personal communication. A simple hello can make the difference. To begin a conversation, you can start with > Hey! How are you? You can follow with: