At Crisp, we are making a SaaS software to improve your customer relationship. Featured on ProductHunt in December, we had a growth from 20 to 750 websites in a month. It would not be possible without some tricks. 1 : Workflow automation At Crisp we use Gitlab as code hosting. Gitlab is free and open-source and provides many integrations to make your workflow the best. We use Gitlab CI to automate build and testing. Our codebase is based on Javascript (ES6), and we have many projects. It’s imp

Customer relationship is more and more important to do a great business. Having a great relation with your customers is the key to reduce your churn rate and understanding your market: your users are human, they need all need attention. 1 — Start the conversation the right way Forget common business sentences like “May I help you?” and uses more personal communication. A simple hello can make the difference. To begin a conversation, you can start with > Hey! How are you? You can follow with: