October 2025 - Product Update

New Features

• Start a Bot scenario via the SDK 🤖
  You can now start a specific Bot scenario programmatically via the SDK. Ideal for advanced use cases where you want to trigger a bot flow based on session data or user actions. Only available on Essentials and Plus plans.

Trigger a bot from any web or mobile event →

• The React Native SDK just got a fresh new start 📱
  The React Native SDK now supports better session management and bot integration. You can trigger bot scenarios, manage segments, push custom events, and more, right from your mobile app.

Get started with our React Native Chat Support SDK →

• Smart autocomplete when adding participants 👥
  In the Crisp app inbox, participant fields now autocomplete existing contacts. This makes it easier to add the right people in ongoing conversations.

Try it in Crisp →

• New option to manage status notifications 🔕
  You can now disable high-priority status page alerts on Pushover. Notifications will still be sent, but with a lower priority so they don’t interrupt your flow.

Manage your notifications →

Bug fixes & improvements 💪🏼

• Inbox: Fixed a bug where uploaded files couldn’t be previewed right away
• Inbox: Fixed a bug that caused date separators to display incorrectly depending on the user’s timezone
• Inbox: Improved performance when handling a large volume of conversations. Faster load, smoother navigation
• Inbox: You can now add a custom channel (plugin URN) when setting up conversation filters, triage rules, or routing rules

Helpdesk Updates 📚

• Start a Bot scenario via the SDK
  We’ve added a new method to let you trigger a specific Bot scenario from the SDK. Great for advanced automations. You can understand how to do it in this article.
  Read the article →

Product Webinar 👩‍🏫

• High Season, Zero Panic: Managing Support Spikes with AI
  On November 18, 2025
  Get ready for peak season, learn how to handle ticket spikes calmly with Crisp AI.
  Webinar label →

• 2026 CX Roadmap with Crisp: Build the support experience that retains
  On December 11, 2025
  Explore Crisp’s roadmap for 2026 and the key tools to improve retention through support.
  Webinar label →

Teasing next releases 💥

• AI Agent
• New Chatbox widget design
• New Internal search