October 2025 - Product Update
Want to know what we've done during October 2025? Check this article!
New Features
- Start a Bot scenario via the SDK 🤖
You can now start a specific Bot scenario programmatically via the SDK. Ideal for advanced use cases where you want to trigger a bot flow based on session data or user actions. Only available on Essentials and Plus plans.
Trigger a bot from any web or mobile event →
- The React Native SDK just got a fresh new start 📱
The React Native SDK now supports better session management and bot integration. You can trigger bot scenarios, manage segments, push custom events, and more, right from your mobile app.
Get started with our React Native Chat Support SDK →
- Smart autocomplete when adding participants 👥
In the Crisp app inbox, participant fields now autocomplete existing contacts. This makes it easier to add the right people in ongoing conversations.
- New option to manage status notifications 🔕
You can now disable high-priority status page alerts on Pushover. Notifications will still be sent, but with a lower priority so they don’t interrupt your flow.
Bug fixes & improvements 💪🏼
- Inbox: Fixed a bug where uploaded files couldn’t be previewed right away
- Inbox: Fixed a bug that caused date separators to display incorrectly depending on the user’s timezone
- Inbox: Improved performance when handling a large volume of conversations. Faster load, smoother navigation
- Inbox: You can now add a custom channel (plugin URN) when setting up conversation filters, triage rules, or routing rules
Helpdesk Updates 📚
- Start a Bot scenario via the SDK
We’ve added a new method to let you trigger a specific Bot scenario from the SDK. Great for advanced automations. You can understand how to do it in this article.
Read the article →
Product Webinar 👩🏫
-
High Season, Zero Panic: Managing Support Spikes with AI
On November 18, 2025
Get ready for peak season, learn how to handle ticket spikes calmly with Crisp AI.
Webinar label → -
2026 CX Roadmap with Crisp: Build the support experience that retains
On December 11, 2025
Explore Crisp’s roadmap for 2026 and the key tools to improve retention through support.
Webinar label →
Teasing next releases 💥
- AI Agent
- New Chatbox widget design
- New Internal search
Ticket deflection: How AI Chatbots reduce support backlogs
Drowning in support tickets? Discover how AI-powered ticket deflection helps teams cut workload, speed up responses, and keep customers happy, without hiring more agents. Learn how modern tools turn chaos into calm by solving problems before they ever reach your inbox.
First Response Time: The #1 metric that shapes long waiting times
Your first reply can make or break a customer’s trust. This article reveals why First Response Time (FRT) is the most underestimated growth lever in support and how AI is helping teams cut response times in half while keeping every message human, personal, and genuinely impactful.
Strategies to reduce time to resolution with examples from companies around the world
Want to diminish your time to resolution when handling a support conversation? Here are some of the best in-class tips we've found from support leaders.
