June 2025 - Product Update

New Features

Work faster with the new Crisp desktop app 💻
A brand new Crisp desktop app is now available on macOS and Windows. It brings all the updates from Crisp V4, released end of last year. Smoother experience, better OS integration, new features and improved performance for power users.

Download Crisp desktop app (v4) →

Smarter AI, powered by new models 🧠
Crisp Copilot, Summarize and chatbot replies are now sharper and faster:
• New source system to prevent hallucinations
• Better topic detection, producing more relevant answers
• AI score now averages 7.83/10, up from 6.64

Discover AI for customer service →

Report AI replies in one click ☝️
A new option lets you report good or bad AI responses directly from Crisp Inbox. This will help us train the model better with your help.

Try Crisp AI now →

Verify users with our new Identity API 🪪
You can now verify users by email (and soon more) from multiple channels via SDK, REST API or deep link. Useful for AI agents and support workflows that require secured user identification.

View API docs →

Mentions now smarter with homonyms 👥
Our mention system has been upgraded to handle homonyms. You will always tag the right teammate. No confusion anymore.

Try it in Inbox →

Crisp now integrates with PostHog
Connect PostHog and Crisp to sync user events and get full visibility on what leads to a conversation. Ideal for product-led support teams.

View docs →

Bug fixes & improvements 💪🏼

• Knowledge base: Helpdesk import has been improved: auto-detect article locale, restrict languages and bulk multilingual import now easier than ever.
• Emails: Some email providers (like orange.fr, aol.com) were blocking emails if too many were sent at once. We now send them more gradually, so they get through smoothly.
• Emails: Large email attachments are now processed faster and don’t block our email pipeline anymore.
• Emails: Emails from certain senders (like systeme.io) didn’t arrive correctly in Crisp, everything should now be working as expected.

Helpdesk Updates 📚

WhatsApp pricing and template update
Message pricing is now based on templates, not conversation count. Country-based pricing tables have been updated, our docs and helpdesk articles reflect this new model.
View new pricing →