July 2021 - Crisp Product Update

New features

• Video preview is now available from the inbox 🎥

From now, you can visualize a video that is sent through Crisp straight from your inbox. It doesn't require the video to be downloaded anymore.

• The Trello integration is now available to all our users. 👷‍♂️

it's now a reality, you can create cards from Crisp, in the right Trello dashboard thanks to our Trello Integration. From Crisp, you can now search for an existing card or create a new one and link a conversation to a card.

Discover our Trello Integration →

• The ticket center and contact form have been made multilingual 💥

The ticket center and contact form are being enhanced through your feedback and the most frequent one was the ability to make it multilingual, which is now possible!

Discover our Ticket Center →

Bug fixes & improvements 💪🏼

• inbox: Messenger 24hrs limit has been expanded to 7 days.
• Inbox: It's now possible to see if agents are available or not before assigning conversations manually.

Helpdesk Updates 📚

• How to push users' events?
  Events are made to track customers' interactions and trigger automated campaigns. Using Crisp, there are various ways to trigger events. This article has been updated to share the top 3 tactics you can use to push an event to Crisp.

Discover how to push user events →

• How to setup the ticketing center?

The ticketing center available in Crisp allows you to create a dedicated space for ticket creation. In this article, you'll learn everything you need to get started with the tool.

Discover the ticketing center →

• How to setup the contact form plugin?

The contact form plugin is available from the basic plan, which makes it available to all our customers. In this article, you'll learn everything you need to get started with the online form builder.

Discover the contact form plugin →

Teasing next releases 💥

• Marketplace beta (reply to this email if you want to build a plugin / widget)
• New iOS app (our public beta is open, reply to this email if you want to join it)
• Microsoft Teams Integration (pending Microsoft approval)
• Instagram Integration (Being reviewed by Facebook atm)
• Jira Integration
• WooCommerce & Shopify Integration