How Mailjet use Crisp to improve leads & customers support

Thanks to Crisp, we are able to better answer customers questions and leverage conversion rate on leads

Eddy Frode de la Forest, Marketer @ Mailjet

"Build together, send smarter" . That's the mission driving Mailjet, a french emailing company created in 2010 in Nantes. When the company opened 9 years ago, they wanted to give companies to right tool to send emails and presented themselves as a french alternative to Mailchimp.

Now, with more than 2 billion emails/months, Mailjet is the leading email platform with more than 130 000 customers in 150 countries.

As every business is different, emails have to resonate with everyone so Mailjet has build a product that helps companies to send the right email at the right time to the right person. That's the vision that Mailjet thrive for. Whether you're looking to make a purchase or just having questions with their product, Mailjet is offering the best customer support.

They wanted to improve their growth thanks to a better customers & leads support so they decided to install Live Chat widget. After reviewing few solutions on the market, they choose to use Crisp.

"So far, it's been a pleasure to use Crisp, it really drove our lead growth in an interesting way"

It's now more than a year that Mailjet is using Crisp on a global basis and everything looks great.

Mailjet's main problems :

• How to answer faster to customers & leads questions ?
• How to leverage lead conversion rate ?
• How to better assist customers and leads ?

"Live Chat has been a great way for us to get closer to our customers when chatting with them while they browse our website."

Mailjet's favorite features

• Analytics : get data about your whole customer support strategy
• Shortcuts : Answer your customer faster thanks to predefined answers
• Live Translate : Auto translate your messages to make your customer feel comfortable