Custom Chatbot Comparison

We have built a comprehensive list that compares customizable chatbot available on the market so you can better understand which one fits the best with your requirements.

Antoine Goret
Antoine Goret

6/14/2021 • 3 min read

Custom Chatbot Comparison

We're in 2021, there's lots of chatbot available on the market. You're wondering: which one should I choose for my company? We've created a simple, yet extensive, review of the market.

Through this article, you'll get different details on custom chatbots available and how they compare between each others.

Custom chatbot Interface review

Crisp Drift Intercom Hubspot BotPress HelloMyBot Chatfuel Clustaar BotStar Flow.ai Landbot Trengo SnatchBot Dashly
Chatbot Builder
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
Chatbot Tester
✅
✅
✅
✅
❌
✅
✅
✅
❌
✅
✅
✅
✅
✅
Chatbot API
✅
❌
❌
❌
✅
❌
✅
✅
❌
✅
✅
❌
❌
❌

Chatbot builder: A chatbot builder is a no-code interface that allows you to craft customized bot.
Chatbot tester: A chatbot tester is a feature that allows you to try your workflow when it's not live on your website yet.
Chatbot API: A chatbot API is an API that offers the ability to create custom chatbots through programming languages.

Custom chatbot blocks comparison

Crisp Drift Intercom Hubspot BotPress HelloMyBot Chatfuel Clustaar BotStar Flow.ai Landbot Trengo SnatchBot Dashly
Delays
✅
✅
✅
❌
✅
❌
✅
❌
✅
✅
✅
✅
❌
✅
Images
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
Video
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
❌
Audio
❌
❌
❌
❌
❌
❌
✅
❌
✅
✅
✅
❌
✅
❌
Attachements
✅
❌
❌
✅
✅
❌
✅
✅
❌
✅
✅
❌
❌
✅
Gallery
❌
❌
❌
❌
✅
❌
✅
✅
✅
✅
✅
❌
✅
❌
Emojis
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
Buttons
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
Webhooks
✅
✅
❌
✅
❌
❌
❌
✅
❌
✅
✅
✅
❌
✅
HTTPS Requests
✅
❌
❌
❌
✅
❌
✅
❌
✅
❌
✅
✅
❌
❌
Human handover
✅
✅
✅
✅
✅
❌
✅
❌
✅
✅
✅
✅
✅
✅
Custom fields
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
Multilingual
✅
❌
✅
❌
✅
❌
✅
✅
❌
✅
✅
✅
❌
❌

Delays: A delay block helps you to add a timer for the next action to happen.
Images: An image block offers the ability to send images in the conversation.
Video: A video block offers the ability to send videos  in the conversation.
Audio: An audio block offers the ability to send an audio message in the conversation.
Attachments: An attachment block offers the ability to send specific documents in the conversation.
Gallery: A gallery block offers the ability to send an image carousel in the conversation.
Emojis: The ability to send emojis automatically in the conversation.
Buttons: The ability to send buttons so customers can click on them in the conversation.
webhooks: The ability to create webhooks from the chatbot conversation.
HTTP request: The ability to query a specific URL to get an answer in the conversation.
Human handover: The ability to move from a bot to a human.
Custom fields: The ability to save custom data within user profile
Multilingual: The ability to send messages based on customers' language, automatically.


Custom chatbot integration comparison

Crisp Drift Intercom Hubspot BotPress HelloMyBot Chatfuel Clustaar BotStar Flow.ai Landbot Trengo SnatchBot Dashly
Messenger
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
✅
❌
WhatsApp
✅
❌
❌
❌
❌
✅
❌
❌
❌
✅
✅
✅
✅
❌
Line
✅
❌
❌
✅
❌
❌
❌
❌
❌
❌
❌
❌
❌
❌
Telegram
✅
❌
❌
❌
✅
✅
❌
❌
❌
✅
✅
❌
✅
❌
Email
✅
✅
✅
✅
❌
❌
❌
❌
❌
✅
❌
✅
✅
❌
SMS
✅
❌
❌
✅
✅
❌
✅
✅
✅
✅
❌
✅
✅
❌

Facebook Messenger: Does the custom bot offers the ability to answer messages from Messenger?
WhatsApp: Does the custom bot offers the ability to answer messages from WhatsApp?
Line: Does the custom bot offers the ability to answer messages from Line?
Telegram: Does the custom bot offers the ability to answer messages from Telegram?
Email: Does the custom bot offers the ability to answer messages from email?  
SMS: Does the custom bot offers the ability to answer messages from SMS?

NLP custom chatbot comparison

Dialogflow: Dialogflow is a third party app that provides NLP material to build an AI chatbot.
Keyword: The custom bot has the ability to be triggered on keywords
Intents: The custom chatbot has the ability to be triggered based on customer intent
Entities: The custom chatbot has the ability to be triggered based on entities.

Crisp Drift Intercom Hubspot BotPress HelloMyBot Chatfuel Clustaar BotStar Flow.ai Landbot Trengo SnatchBot Dashly
Keyword
✅
✅
✅
❌
✅
✅
✅
✅
✅
✅
✅
❌
✅
❌
Intent
❌
❌
✅
❌
✅
✅
❌
✅
❌
✅
❌
❌
✅
❌
Entities
❌
❌
❌
✅
✅
✅
❌
✅
❌
✅
❌
❌
❌
❌
Dialogflow
✅
❌
❌
❌
✅
❌
❌
❌
✅
✅
❌
✅
✅
✅

How do you choose a custom chatbot?

Messaging comes in as the perfect alternative to traditional channels like emails. It's effective, efficient and makes everyone happy. Businesses need to adapt to this growing trend and make themselves available on messaging channels.

But why do people prefer chatbot so much? The short answer is the personalization and uniqueness they offer to consumers. Email exchanges between customer service and consumers tend to be heavily formal, impersonal and robotic! Messaging, on the other hand, allows you to personalize your responses to each other.

Thanks to this custom chatbot comparison that contains lots of different information about companies and the feature they offer. You should be able to pinpoint some of them, based on your requirements.

Looking for more information about the price of a custom chatbot? Read the dedicated article.

Now that you've been able to compare the different custom chatbot solutions, it's time to build yours. Discover our extensive guide for custom bot.

Feel free to leave us a message if an information is wrongly stated or you believe something has not been correctly written.

Ready to improve your customer experience?

Get started

Product

Company

Resources

Legal

System status
© 2024 Crisp IM SAS
Crisp is built from France 🇫🇷
Made in Europe