When you're willing to bring innovation to your company, it's important it fits in existing use cases to ease the adoption.

When it comes to chatbots, use cases are numerous. Especially since AI-based use cases have blown away from every part of the internet.

With the power of large language models, companies can now take advantage of AI-based chatbots in a very easy and cost-efficient way.

In the following article, we'll review the different use cases existing among companies regarding chatbots and how they are leveraging the power of AI to improve their workflows.

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Now, let's get down to concrete use cases, organized by the teams and industries that use them most ⬇️

15 chatbot use cases by industry

E-commerce & retail

1. Product recommendations during the buying process — a virtual shopping assistant that asks a couple of quick questions and points shoppers to the right product, instead of leaving them to search alone.

2. Cart abandonment recovery — the chatbot proactively reaches out when a visitor lingers on checkout, answering shipping or payment questions before they leave.

3. Order status and tracking — customers ask "where's my order?" and get an instant answer pulled directly from your order system, no ticket required.

SaaS & tech

4. Onboarding guidance — a chatbot walks new users through initial setup steps inside the product, reducing time-to-value and early churn.

5. Self-service FAQ deflection — routine "how do I..." questions get answered instantly from your help center, freeing agents for harder issues.

6. Feature adoption nudges — the bot proactively surfaces a relevant feature when it detects a user is running into a workflow it would solve.

Customer support & helpdesk

7. Coverage during out-of-office hours — one of the most common chatbot use cases: a bot handles routine queries overnight or on weekends, and hands off cleanly to a human when your team is back online.

8. Ticket triage and routing — the bot reads incoming messages, tags them by topic and urgency, and routes them to the right team automatically instead of sitting in a shared inbox.

Sales & marketing

9. Engaging website visitors automatically — proactive chat invitations that trigger based on behavior (time on page, pricing page visits) to start a conversation before a visitor leaves.

10. Personalizing interactions from visitor data — the bot recognizes returning visitors or known leads and skips redundant identification questions.

11. Qualifying leads and booking demos — instead of a lead waiting for a sales rep to wake up, the bot asks qualifying questions and books a demo directly on the rep's calendar.

Internal & IT support

12. Internal knowledge base access — employees ask HR or IT policy questions and get instant answers pulled from internal documentation, instead of searching through wikis or waiting on a ticket.

13. New employee onboarding support — a bot trained on internal docs answers the repetitive early-days questions ("how do I set up my email," "where's the expense policy") so people don't have to.

14. Support over social DMs — many e-commerce and consumer brands now run a meaningful share of their support through Instagram DMs or Facebook Messenger, and a chatbot can triage or resolve those the same way it does on live chat.

15. WhatsApp Business support — connecting a chatbot to WhatsApp lets customers get answers on the channel they already use daily, without downloading a separate app or visiting a separate page.

Tools to get you started with AI Chatbot

Most of the use cases above are pretty easy to get started with. To help you, we've gathered a list of tools that can help your business to leverage the power of artificial intelligence and chatbot.

Crisp.chat: Create a chatbot that gets triggered based on customers' behavior on your website.

Playground.ai: Create stunning illustrations and images to help your designers create impactful thumbnails.

Tome.app: Generate slides from a prompt using AI.

Candide.ai: Create an AI Chatbot from your internal knowledge base to empower employees.

Search Generative Experience: Test the new search experience provided by Google.

Segment-Anything: An LLM for extracting the content of an image at scale.

Use Galileo: Create delightful, editable UI designs for web experience.

Runway: Helps creatives and designers create compelling videos through an AI chatbot.

Do you want to know more about AI chatbot tools?

Make sure to check this website: https://theresanaiforthat.com/

Learn more about Crisp Chatbot Software, Custom AI Chatbots, or our mobile chatbot SDK.

Create your own scripted chatbot with our chatbot software or leverage the power of Crisp API to build a custom chatbot and add AI features such as ChatGPT or Claude AI. Crisp also provides with a native mobile chatbot SDK for iOS and Android to add chatbot features to mobile apps, Check it out.