New Features

Display your conversations in different layouts
We’ve added a new inbox layout to help your team handle conversations more efficiently.

The new layout brings improved visibility of message status, assignees, and last activity at a glance — making it easier than ever to prioritize, assign, and resolve conversations quickly.

We’ve also refined the design for a cleaner, more focused experience that keeps your team productive, even when the queue gets busy.

Dive in and feel the difference in your daily workflow!

Enable Table Layout →

Set automated rules to route conversations based on pre-defined data 🛣️
Forget about the Bot builder to route conversations depending on custom data, message’s body or message’s origin.

With our new Triage feature, you can set rules that will block incoming messages, set segments or custom data based on multiple use-cases.

Setup Triage and Blocking rules →

Mobile chat SDKs for Android, iOS and React Native have been largely improved and updated 📱
Creating an immersive support chat experience through your native mobile app is now a reality.

Using Crisp native SDKs for Android, iOS or React Native, you can embed a live support experience that enlightens your customer service experience.

Everything has been made to make it easy for your tech team to embed Crisp chat widget into your mobile app.

The software development kit comes with a handful list of features that fit with what the web chat already offers.

Get started with Crisp Chat SDKs →

New condition block “Conversation Inbox” 📥
You can now use a dedicated block in the Bot builder, allowing you to check which sub-inbox a conversation is part of.

Improve my chatbot scenarios →

Bug fixes & improvements 💪🏼

Inbox: Conversations can now be dragged and dropped into sub-inboxes
Inbox: Files are now uploaded as soon as they are added in the conversation, making file sending faster
Analytics: Conversations can now be split by or filtered by “Conversation Type”
Analytics: Improvements and bugs have been fixed for line, bar and treemap charts
Bot: Improvements to reduce hallucinations and for the bot to continue in the user language
Bot: Scenarios creation is now easier
WordPress plugin: Plugin updated for WP version up to 6.8

Helpdesk Updates 📚

Training a Private AI Chatbot
Crisp's AI-powered automation hub, generates relevant answers to your customers questions, over all conversational channels that Crisp supports. Read this article to better understand how you can get started.
Train a Custom AI →
How to create a sub-inbox?
From your Crisp Inbox, you can now create sub-inboxes, which separate (or not) conversations and teams. This guide walks you through this feature and explains how you can leverage it to improve customer experience operations.
See sub-inbox use-cases →
How to leverage the new triage feature for my business?
The Triage feature is here to help you perform qualification-related actions anytime a message is received in your Crisp inbox.You can define your own rules to silently and automatically add a segment to a conversation, mark it as spam, or use it to trigger various actions which we'll see in this article.
Read the tips & tricks →

Product Webinar 👩‍🏫

Analytics & Support ROI: Building impactful custom reports with Crisp
On June 3, 2025
Measuring the effectiveness of a customer support team is vital when it comes to measuring ROI. No matter the size, a support team has always important data to share among the company.

Through a guided webinar, the team will show you how you can build custom reports and deep-dive into your data to build a powerful data-driven strategy, that fuels, not only your department but the entire company.
Register Online →