Our 2024 Highlights → Your 2025 Wishlist
Want to know what we've done at Crisp in 2024? Want to shape 2025 roadmap? Make sure to read this article.
Share your Crisp wishlist for 2025 and beyond 🔮
As we’re building our very own roadmap for 2025, we’re in need of your insights.
The question is simple: “If there’s one thing that you could add to Crisp or fix in Crisp, what would it be?”
One year of new features at Crisp
Mobile chat SDKs for Android, iOS and React Native have been largely improved and updated 📱
Before February 2024, the mobile app chat support experience was lacking a few things, especially on Android. But since then, it has been largely improved and updated.
Creating an immersive support chat experience through your native mobile app is now a reality.
Using Crisp native SDKs for Android, iOS or React Native, you can embed a live support experience that enlightens your customer service experience.
Everything has been made to make it easy for your tech team to embed Crisp chat widget into your mobile app.
The software development kit comes with a handful list of features that fit with what the web chat already offers.
An AI data hub has been created to build custom AI agents 🤖
Before April 2024, AI was only trained on Crisp Helpdesk. With the AI Core update, you can now add 3 more data sources to train Crisp AI model.
Answer Snippets: the place where you’re adding content that doesn’t exist publicly but that can relate to questions your audience is asking.
Web Content: this data source is all about scrapping your website or your blog to add more knowledge about your business (think product information, or guides on how to use xyz, etc.).
Inbox Messages: this data source leverages all the previous conversations you had through Crisp to empower the AI model.
The bot builder experience has been enriched with AI-powered block ⚙️
The AI Core Update published in Avril 2024 brought artificial intelligence to every company, without any complexity.
Through Crisp Chatbot Builder, you can take advantage of a new block called “MagicReply” which can be embedded in any chatbot scenario.
Get rid of Hubspot Service Hub with the new Crisp <> Hubspot integration 🧪
In July 2024, we release a brand new integration between Hubspot and Crisp.
Everything has been thought to make sure the combination of Hubspot Sales Hub and Hubspot Marketing Hub are properly synced with Crisp. The goal of this integration is to help your company to get rid of Service Hub while using Sales Hub or Marketing Hub.
The biggest workspace redesign. Ever. 🎨
Alongside Crisp 4 Core Update published in November 2024, one thing you have noticed right away was the new Crisp design.
The user interface was crafted to bring daily users a greater sense of peace and tranquility while navigating the Crisp platform.
We hope you enjoyed this redesign as much as we did.
Get rid of long lists of keywords that used to trigger specific bot scenario 🤖
The November 2024 Core Update brought a lot of improvements, and the AI-powered Message intent bot block is one of them.
It is designed to streamline automatically how the AI understand customers’ message, based on descriptions you set.
You can now get rid of never ending lists of keywords to trigger a specific scenario.
This block includes common sample intents to help you get started and must be paired with a New User Message block (like other AI blocks) and a Condition Block for Message Intent Matches to refine message routing.
With this new addition, you can build smarter, simpler, more intent-driven workflows and enhance your automation capabilities.
Get started with Crisp AI Bot Builder →
Crisp Analytics have been completely redesigned and largely improved 📈
In November 2024, Crisp 4 was released. Among the major evolutions, analytics caught your attention.
With this powerful feature, companies can now dive deep into customer service performance and even build their own custom dashboards.
Sub-inboxes have changed the way you classify conversations, for ever.
Alongside Crisp 4, sub-inboxes have been one of the major evolution brought by this Core Update.
Segmenting conversations or teams has been a long-awaited feature, to make sure you can sort out your conversation, just like you would do with folders in your good old email inbox.
This capability enables various use cases, such as support escalation, department clustering, C-level inboxes, and more.
Helpdesk Updates 📚
How to build an AI Chatbot with Crisp?
Want to get started with artificial intelligence and build your very own custom AI Agent? Read this article to get started.
Get started with my AI Agent →
How to connect Crisp and Hubspot
Want to connect Crisp with Hubspot and see how it can help your business? Make sure to read this article.
Read more about Crisp and Hubspot →
How does Crisp Analytics work?
Want to better understand all the new metrics available in Crisp 4? Make sure to read this article that has been updated to reflect all the major changes.
Read more about Crisp Analytics →
How to create a sub-inbox for my Crisp Workspace?
From your Crisp Inbox, you can now create sub-inboxes, which separate (or not) conversations and teams. This guide walks you through this feature and explains how you can leverage it to improve customer experience operations.
Read more about sub-inbox →
Product Webinar 👩🏫
- AI x Chatbot: improve teams’ productivity and customer satisfaction
On February 11, 2025
Learn how to resolve issues faster without sacrificing quality, optimize team productivity, improve multichannel experience, and unlock greater quality and efficiency for self service - all powered by automation, machine learning, generative AI and Crisp bot builder.
Through tips and tricks, understand how fastest growing companies are leveraging Crisp to unlock hypergrowth.
November 2024 - Crisp Product Update
Want to know what the team has been up to this month? Make sure to read this article to not miss any new features and improvements.
From Zero to Terabytes: Building SaaS Analytics with ClickHouse
In this article, we explain why we made a shift to Clickhouse, our challenges with MySQL (and why it's not scalable), and how our new ClickHouse-powered engine enables our users to get faster, more detailed insights from their customer data.
Crisp 4 Core Update - Biggest Product Update, ever!
Core updates at Crisp are amazing evolutions brought to the Crisp Platform. This one talks about the new Crisp 4, check it out!
