New features

  • Speed improvements for the chatbox πŸŒͺ

We now get to a point where we have the lightest chatbox on the market, with a compressed size of 164KB, where other live chat providers would often load up to 1MB. It's now a competitive advantage to offer Crisp to your users, rather than any other chat on the market.

Read the story to understand how we saved 50TB of broadband for our servers β†’

  • New generic routing rule available 🎒

Previously, some conversations were still assigned to offline agents. it's now possible to enable a new option in your routing rules settings to automatically re-assign the conversation if the agent is offline.

Read more about the routing rules β†’

  • Ratings tab over the analytics has been improved ⏰

We felt it was tough to understand quickly who had perfectly (or badly) handled a conversation in the inbox so we added this data to the rating tab. It's also now possible to access a preview of the conversation to immediately see what's going on and take immediate action without loosing time.

Read more about the analytics feature β†’

Bug fixes & improvements

  • Campaigns: fixed an issue impacting campaigns sent on large user base
  • LiveTranslate: higher quotas for everyone, ability to set custom quotas (Read explanations here)
  • Shortcuts: data replacement is now taken from conversation data and profile data
  • Helpdesk: import system is now capable of importing large number of articles
  • Helpdesk: actions have been reordered to prevent from errors
  • CSV Import: Β fetches latest configuration if columns are similar auto suggest custom keys
  • CSV Export: It's now possible to export custom data when exporting user data

Any features you'd like to see in the future? Have a chat with us πŸ€—