- Chatbot scenarios can now be triggered manually 🤖
The chatbot plugin now has a widget of its own, available for each conversation. It means that you can trigger a chatbot manually, in a conversation.
Those scenarios listed are only scenarios starting with an Action or Condition block. Give it a try!
- Ticket Center now supports file upload (on a new ticket or an existing ticket) 📂
Adding images or files that relate to a specific case can help companies to better understand issues raised by leads or customers. That’s why using our ticket center, you can now upload images and files alongside an explanation of your issue.
- Inserting links inside a conversation has been made way easier! 💡
Sending links is a repetitive action that you are using a lot to answer customers, so we decided to make it much easier. Just copy-paste an URL on a selected text to create a link!
- Additional information has been added to the email viewer
Following the improvements we have made over the inbox concerning the way emails were handled in the inbox, we reworked the email viewer so it displays more information.
Bug fixes & improvements 💪🏼
- Inbox: email country detection has been improved so it uses TLDs and email content
- Inbox: text selection for chat messages has been improved
- Contacts: when importing existing contacts, new custom data and segments are now merged with existing ones (more information here)
- Settings: our entire settings pages are now responsive, meaning that you can change your billing details and much more for your smartphone!
- App: the macOS app now runs natively on M1 processors
- Chatbox: video chat on Safari have been brought as well as improvements for the upcoming iOS mobile app update, we no longer crop videos when the caller is in portrait mode.
- Enrich: various improvements
- Developer docs: navigation and readability improvements
- Zapier: segments are now getting merged on an existing profile. The website URL has also been fixed.
Helpdesk & Dev Docs Updates 📚
- Rest API introduction
- RTM API introduction
Teasing next releases 💥
- Aircall (Get in touch with us to join the beta)
- iOS mobile app (Get in touch with us to get access)
- Android mobile app