You know Live Chat and Crisp is like a love story that never ends. That's why in mid-2018, we launched a chatbot feature that lets you create an automatic workflow within your live chat.
Here is a list of chatbot that have been built on Crisp.
Auto-assign department chatbot
Parkpnp is a web-based platform that enables people to park easily in the city they live in. They've been able to build a specific decision tree which helps the company to assign the good department regarding the answer the user has given.
The process is easy : the bot triggers on every message within the live chat using the message match event "*". Then a picker selector appears to let the visitor choose the reason he is using the live chat.
Regarding the selected option, the conversation is assigned to the good operator and gets notified about a new conversation.
Username tracking chatbot for customer support
Themexpert is a Joomla templates provider. It enables Joomla users to build incredible websites with no coding skills thanks to visual editors.
Themexpert faced troubles to maintain support because many live chat requests came from non-users. They decided to build this based on the hypothesis that by asking customer username, they would be able to select users that had the right to have some assistance.
Depending on the username that is written by the visitor, is informed that an operator will help him ... or not !
Pre-sales chatbot for busy sales team
As we told you, we love to eat our own dog food so it was the perfect time to showcase how we have used our own feature.
It has been made for our team in order to scale pre-sales process. By helping them to automate meetings, they are now able to focus on the most important stuff : getting sales done.
On "Request a demo" button, a message is automatically sent to the chat box where the chat bot triggers and start the process.
So here are a few examples of how you can use our chatbot. There are many ways to use it and we would love to showcase yours on the next article we will publish.
Please contact us through the live chat and we will be happy to hear your story :)