Will I pay more for some features?

Yes. We may provide some additional features that are not included in your plan, which you can subscribe to, but that's your choice to opt-in for them (eg. paid integrations for specific systems, additional contacts or more than 20 agents in your inbox).

Is VAT included in plan prices?

VAT is not included in our plan prices. As most Crisp customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities). If you are an EU business, make sure you enter your EU VAT number to prove your business status and thus remove VAT from the price. If you are located outside the EU, we won't charge any VAT, regardless of your business or consumer status.

Do you offer discounts on multiple Crisp Workspaces?

Yes! We offer discounts if you are subscribing multiple paid Crisp Workspaces (Crisp Plus and Essentials only) under the same account. We offer 20% off for 3 additional Workspaces. Come chat with us to find the best deal!

What does a Crisp Workspace stand for?

A Crisp Workspace is the place where you can invite operators to collaborate and answer customer questions. A Crisp workspace is tied to a unique identifier. Plans are billed per-Crisp workspace, not per domain and sub-domains. As an example, you can have one Crisp workspace which refers to one subscription and connect with the the following channels: Instagram, Messenger, or Whatsapp Business, Viber, Line, Telegram, Emails. One and only one of each, except emails, can be centralized in one workspace. You can connect more by subscribing to higher limits.

I’m running a nonprofit / I am a student. Do you offer discounts?

We offer a 50% discount for nonprofits and students. Chat with us to get your promo code.

Is it possible to pay yearly?

Yes, it is possible! You can enable yearly payment mode on your Plans page in the Crisp app after you subscribed to a plan (click on the Monthly button, which then becomes Yearly once saved).

Why are there no limits on the number of messages?

At Crisp, we believe existing chat platforms are still locked in the past. Why would we bill based on consumption (as all others do), while we are used to unlimited plans everywhere else (mobile carriers, Internet access providers, etc.)? Unlimited is peace of mind at the end of the month; this allows you to allocate more energy to your core business rather than petty subscription policies.

Try any plan for free for 14 days

Every new account unlocks full access to all Crisp features, letting you explore and see if we’re the right fit for your needs.

Free
For solopreneurs and entrepreneurs. Your first shared inbox.Or try our Mini plan?
Free
Forever
Use Crisp for free
What's included:
You + a colleague can chat with customers.
2 seats included
A user profile is created when an email is linked to a conversation, allowing unlimited conversations per profile, from any channel.
100 user profiles included
Engage with people that are browsing your website and get closer to your customers.
Chat widget
Destroy silos, centralize conversations, improve internal collaboration and enhance customer satisfaction.
Shared inbox
Centralize answers from customizable contact forms within your Crisp Inbox.
Contact form
Get everything related to your customer service right in your pocket.
Mobile applications
Unlimited conversations
Sync each Crisp conversation with your e-commerce platform: Shopify, Adobe, WooCommerce, and Prestashop.
E-Commerce integrations
Gain access to more than 30 days of conversation history.
Unlimited history
Build AI-powered omnichannel chatbot, with a super-advanced no-code workflow builder.
Omnichannel AI Chatbot
Receive and reply to your emails straight from your Crisp Inbox.
Email inbox
Make internal collaboration easy, centralized and personalized for each conversation.
Private notes
Write, manage and edit a dedicated help center that integrates deeply with Crisp.
Knowledge base
Create, manage and use a gallery of pre-existing messages that makes your team more efficient.
Shortcuts
Centralize all your company's data in one place.
Customer data platform
Assign conversations automatically based on pre-defined or custom rules.
Routing rules
Receive and Reply to Whatsapp messages in your Crisp inbox.
WhatsApp Business integration
Ingest all your internal data to train a custom AI model.
Internal data AI training
Measure conversational activity, customer satisfaction and operator's activity.
Analytics
Essentials
For small companies requiring a full-featured customer support platform. You get all our flagship features.
95
Per month, per workspace
Start my trial
What's included:
You + 9 colleagues can chat with customers.
10 seats included
A user profile is created when an email is linked to a conversation, allowing unlimited conversations per profile, from any channel.
50,000 user profiles included
Build AI-powered omnichannel chatbot, with a super-advanced no-code workflow builder.
Omnichannel AI Chatbot
Ingest all your internal data to train a custom AI model.
Internal data AI training
Get AI-powered writting assistant tools for your teams.
Writing tools
Send automated email and chat sequences based on user interactions.
Email & chat campaigns
Write, manage and edit a dedicated help center that integrates deeply with Crisp.
Knowledge base
Connect your Crisp inbox with WhatsApp Business, Instagram DMs, SMS, Line, Vyber, and more.
Omnichannel inbox
Answer phone calls and trigger outbound calls right from Crisp.
Phone call integration
Translate your messages into over 50 languages on any channel.
Real-time message translation
Start a co-browsing session with people browsing on your website and share your screen if needed.
Co-browsing & screen sharing
Assign conversations automatically based on pre-defined or custom rules.
Routing rules & Assignment
Measure conversational activity, customer satisfaction and operator's activity.
Analytics
Connect Crisp with your no-code workflow builder: Works with Zapier, n8n & Make.
No-code workflow builder
Connect Crisp and sync every conversation with Hubspot CRM, Pipedrive CRM, and Zoho CRM.
CRM integrations
Advanced AI
Offer a dedicated customer portal to your customers where they can open new tickets or follow existing ones.
Ticketing system
Get rid of the Crisp watermark 'We run on Crisp'.
White labelling
Create dedicated sub-inboxes as if it'd be folders in your traditional email app.
Multi-inboxes
Plus
Best value
For medium-sized businesses looking for an AI-powered omnichannel customer support software, plus all our features.
295
Per month, per workspace
Start my trial
What's included:
Add more agents for an additional 10$/mo/agent.
20 seats (and more)
A user profile is created when an email is linked to a conversation, allowing unlimited conversations per profile, from any channel.
200,000 user profiles included
Advanced AI
Let artificial intelligence classify your conversations automatically.
Topic tags
Get access to a conversations' summary everytime you need to.
Conversations' summary
Unlock all the data sources you need to create the most advanced AI custom model.
Advanced internal AI data training
Let your users use AI-powered search to get an answer before they contact your support.
Overlay search
Your support agents can ask questions to an internal AI chat, trained on your internal data.
Inbox assistant
Get immediate voice-to-text transcription for every audio message or recorded phone calls.
Voice-to-text
Create dedicated sub-inboxes as if it'd be folders in your traditional email app.
Multi-inboxes
Improve your security with a realtime log of all actions your team took on the workspace.
Team audit Log
Build your own custom dashboard and analytics to fit with your company's metrics and objectives.
Advanced analytics
Offer a dedicated customer portal to your customers where they can open new tickets or follow existing ones.
Ticketing system
Get rid of the Crisp watermark 'We run on Crisp'.
White labelling
Custom data retention
Better control rate limits to make sure each and every features can fit with your intensive use-case.
Enhanced rate limits
Synchronize revenue details from Stripe straight in your Crisp inbox
Stripe integration
Synchronize Crisp with your Salesforce account.
Salesforce CRM integration
Gain access to a custom spam filter powered by AI that gets trained based on your settings.
Advanced spam filter

Mini
For early-stage companies who want to improve their customer service.
45
Per month, per workspace
Start my trial
What's included:
You + 3 colleagues can chat with customers.
4 seats included
A user profile is created when an email is linked to a conversation, allowing unlimited conversations per profile, from any channel.
5,000 user profiles included
Receive and reply to your emails straight from your Crisp Inbox.
Email inbox
Centralize all your company's data in one place.
Customer data platform
Create, manage and use a gallery of pre-existing messages that makes your team more efficient.
Shortcuts
Unlimited data retention
Engage chat conversations automatically based on specific behaviors.
Chat triggers
Connect Messenger and Telegram and handle every conversation from Crisp.
Messenger and Telegram integration
Reply to any of your incoming messages straight from your Slack Workspace.
Slack integration
Make internal collaboration easy, centralized and personalized for each conversation.
Private notes
Setup a custom domain to send your outbound emails and improve deliverability.
Custom email domain
Send audio messages to your leads or customers no matter the channel.
Audio messages

See all features

A flat pricing per workspace, not per agent

At Crisp, we offer a straightforward and easy-to-understand pricing model with a flat rate per workspace, not per agent. This means you pay a single, consistent price regardless of the number of agents you have on your team. Our approach ensures that you can scale your customer support operations without worrying about rising costs per agent. With Crisp, you get all the essential tools and features your team needs to provide exceptional customer service, all included in one simple, predictable subscription. Simplify your budgeting and focus on what matters most – growing your business and delighting your customers.

Enterprise

Need something more custom?

Enterprise

Created for large-scale companies willing to benefit from dedicated features, custom onboarding and personalized SLAs.

Dedicated onboarding
Personalized SLA
Enhanced rate limits
Custom features
Unique pricing
Team training

Ask for a demo

All our features in a wink

pricing-feature-illustration-livechat-primary-illustration

pricing-feature-illustration-livechat-secondary-illustration

Chat widget

Most used

Engage with people that are browsing your website and get closer to your customers.

Try any plan for free for 14 days

Free

Essentials

Plus

Mini

A flat pricing per workspace, not per agent

Need something more custom?

Enterprise

All our features in a wink

Chat widget

Shared inbox

Mobile applications

Chat triggers

Shortcuts

Email & chat campaigns

Knowledge base

Co-browsing & screen sharing

LiveTranslate

Chatbots

Analytics

Email inbox

Messenger integration

SMS integration

WhatsApp Business integration

Instagram integration

Integrate with Zapier

Jira integration

Aircall integration

Shopify integration

WordPress integration

Ticketing system

Contact form

Private notes

Customization

Audio messages

MagicMap

Internal search

Block users

Status page

Reminders

Routing rules

Autoresponder

Omnichannel AI Chatbot

Overlay search

Customer data platform

Remote visual assistance

Advanced analytics

Customer satisfaction survey

Telegram integration

Twitter integration

Slack integration

Stripe integration

Line integration

Salesforce CRM integration

Pipedrive CRM integration

Zoho CRM integration

Hubspot CRM integration

GitHub integration

Trello integration

Discord integration

Ringover integration

Viber integration

Segment integration

Auto delete data

Dedicated email IP

Unlimited history

Frequently asked questions

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