Crisp Analytics is one of the main features of Crisp. With our Analytics, you can answer you can start a data-driven strategy to empower your teams and better assist your customers with relevant data.
Our analytics lets you better assess data regarding 5 tabs: Messaging, CRM, Ratings, Helpdesk & Status.
With Crisp Analytics, you can access a detailed view of your customer support KPI instantly.
Messaging tab keeps track of: - Segment saved - Shortcut usage - Fired triggers - Average response time - Conversation / days & weeks - Assigned conversations / operators
Contact tab keeps track of: - Visitor origin - New contact - Website visit ventilation
Rating tab keeps track of: - Mean ratings - User comments - Mean rating evolution through days, weeks and months
Campaign tab keeps track of: - Opened Email - Email Sent - Bounced Email