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What are the benefits of Crisp Analytics?

Crisp Analytics is one of the main features of Crisp. With our Analytics, you can answer you can start a data-driven strategy to empower your teams and better assist your customers with relevant data.

Our analytics lets you better assess data regarding 5 tabs: Messaging, CRM, Ratings, Helpdesk & Status.

With Crisp Analytics, you can access a detailed view of your customer support KPI instantly.

Messaging tab keeps track of: - Segment saved - Shortcut usage - Fired triggers - Average response time - Conversation / days & weeks - Assigned conversations / operators

Contact tab keeps track of: - Visitor origin - New contact - Website visit ventilation

Rating tab keeps track of: - Mean ratings - User comments - Mean rating evolution through days, weeks and months

Campaign tab keeps track of: - Opened Email - Email Sent - Bounced Email

Hosted by
Antoine Goret
Marketing & Sales

Key Moments

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Offer 24/7 customer support

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Enrich conversationst

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Offer a multilingual experience

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Qualify leads automatically

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Brings multichannel experience

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Build powerful routing rules

Attend to our next Live Class TrainingThese free interactive sessions are designed to offer you general knowledge about Crisp software.Register