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What are the benefits of Crisp Analytics?

Crisp Analytics is one of the main features of Crisp. With our Analytics, you can answer you can start a data-driven strategy to empower your teams and better assist your customers with relevant data.

Our analytics lets you better assess data regarding 5 tabs: Messaging, CRM, Ratings, Helpdesk & Status.

With Crisp Analytics, you can access a detailed view of your customer support KPI instantly.

Messaging tab keeps track of: - Segment saved - Shortcut usage - Fired triggers - Average response time - Conversation / days & weeks - Assigned conversations / operators

Contact tab keeps track of: - Visitor origin - New contact - Website visit ventilation

Rating tab keeps track of: - Mean ratings - User comments - Mean rating evolution through days, weeks and months

Campaign tab keeps track of: - Opened Email - Email Sent - Bounced Email

To know more about Crisp Chatbot, simply click here:

Hosted by
Antoine Goret
Marketing & Sales

Key Moments


Offer 24/7 customer support

Enrich conversations

Offer a multilingual experience

Qualify leads automatically

Brings multichannel experience

Build powerful routing rules

Get to know Crisp in its detailsWe recorded videos on various topics to offer you general knowledge about Crisp software.Go to our YouTube channel