Crisp Analytics is one of the main features of Crisp. With our Analytics, you can answer you can start a data-driven strategy to empower your teams and better assist your customers with relevant data.

Our analytics lets you better assess data regarding 5 tabs: Messaging, CRM, Ratings, Helpdesk & Status.

With Crisp Analytics, you can access a detailed view of your customer support KPI instantly.

Messaging tab keeps track of:

• Segment saved
• Shortcut usage
• Fired triggers
• Average response time
• Conversation / days & weeks
• Assigned conversations / operators

Contact tab keeps track of:

• Visitor origin
• New contact
• Website visit ventilation

Rating tab keeps track of:

• Mean ratings
• User comments
• Mean rating evolution through days, weeks and months

Campaign tab keeps track of:

• Opened Email
• Email Sent
• Bounced Email

To know more about Crisp Chatbot, simply click here: https://crisp.chat/en/