The AI Helpdesk that resolves 50% of your tickets
Leverage no-code and AI to build a better customer support strategy. Train a custom AI agent with your own data and start resolving tickets in seconds.
14 days free trial — No commitment
Simple to implement
Get your helpdesk running instantly with industry-specific use-case. Whether you're in ecommerce, SaaS, or fintech, customize flows and AI responses to match your exact business needs.
Full control, 0 code
Train your customer support AI agent using help articles, past conversations, docs and upload custom data in any language.
Resolutions, not just replies
Build your own templates or choose to customize pre-existing workflows that detects, escalates and route conversations or create tickets automatically
Train
Zero effort to ingest all you content
Connect data sources to train a custom AI model
Augment
Step-in the era of augmented customer experience
Generate immediate, pre-written answers
Help anyone in your team resolve conversations faster
It takes a drag and drop to build your own workflows
Smart intent routing rules that leverage artificial intelligence
Forget about old-school ticketing experiences. Powered with state-of-the-art AI models, allow your team to build intelligent assignment rules that automatically route conversations based on customer intent, inquiry type, and historical data. Leverage AI to detect urgency, categorize requests, and ensure tickets reach the right team member instantly. With smart routing, you can prioritize VIP customers, route product-specific questions to experts, and handle multiple languages - all while maintaining a personal touch in your customer service.
Resolve tickets automatically, no matter the channel
No matter where the inquiry comes from - email, chat, social media, or messaging apps - The AI-powered multichannel helpdesk can resolve tickets automatically. Our intelligent system analyzes incoming requests across all channels, understands customer intent, and provides instant, accurate responses. By leveraging AI to handle routine inquiries, your team can focus on complex cases that require a human touch. The system learns from each interaction to continuously improve its responses, ensuring consistent and high-quality support across all communication channels.
Customize AI behaviors at will
Worried about AI not behaving as per your workflows? Thanks to a no-code workflow builder, you have complete control over how your AI assistant interacts with customers. Customize response templates, define conversation flows, set up routing rules, and fine-tune the AI's tone and personality. Whether you want the AI to be professional and formal or casual and friendly, you can adjust its behavior to perfectly match your brand voice. The workflow builder UI makes it easy for anyone on your team to modify AI workflows without any technical expertise. As your business evolves, you can quickly update the AI's knowledge hub to handle new products, services or fine-tune AI-powered answers and adjust to changing customer needs.
Measure the impact of AI on your customer support
One of the biggest benefits of using AI-powered automation for your helpdesk lies in the ability to get powerful analytics that show the real impact on your customer support operations. Track key metrics like resolution time, first response time, and customer satisfaction scores to see how AI automation improves efficiency. Monitor the percentage of tickets resolved automatically versus those requiring human intervention. Measure cost savings from reduced support hours and increased agent productivity. The analytics dashboard provides detailed insights into conversation volumes, common customer inquiries, and AI performance across different channels. This data helps you continuously optimize your AI workflows, identify areas for improvement, and demonstrate clear ROI from your AI helpdesk investment. With comprehensive reporting features, you can track trends over time and make data-driven decisions to enhance your customer support strategy.
Crisp is not just offering an AI-powered helpdesk, discover all the features offered by our all-in-one business messaging solution
600,000 brands are already using Crisp to improve their customer experience. See their testimonials !
Emma
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.
Hoxton Mix
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
Ready to kickstart AI customer support?