For Reedsy, Crisp has proven transformative. Over the past few months, the platform enabled Reedsy’s remote support team to decrease their average response time from 23 minutes to 18 minutes. By utilizing Crisp’s AI-powered Magic Replies, which learns from Reedsy’s content (helpdesk, conversation, website content, custom data) support agents can respond to queries with greater speed and relevance. This feature offers instant, tailored responses, allowing agents to address inquiries faster and deliver personalized answers that improve the customer experience.

Crisp’s no-code Bot builder has also been a game-changer, allowing Reedsy to create custom message flows based on user actions. Users landing on specific website pages are greeted with messages tailored to their needs and journey stage, driving engagement and increasing conversions. These AI-driven interactions help customers navigate Reedsy’s offerings more effectively, providing timely assistance and boosting the likelihood of conversion.

As a fully remote team of 50, Reedsy benefits greatly from Crisp’s organized and remote-friendly platform. With 10 support agents relying on Crisp daily, the team uses its centralized features to view user histories, track recent actions, and identify preferences—all contributing to a more personalized interaction. Crisp’s integration with Reedsy’s backend further enables agents to take action and update users seamlessly, creating a cohesive, well-coordinated support experience.

Additionally, the Crisp support team has proven invaluable. Their quick, friendly assistance strengthens Reedsy’s trust in the platform, with founders who remain approachable and responsive to any need. Crisp’s AI-driven capabilities and supportive team make it a cornerstone of Reedsy’s commitment to delivering fast, consistent, and highly personalized customer service.