When Bakerbloom first explored Crisp, the software appeared to be tailored for large companies. Yet, as the team integrated Crisp into their daily operations, it quickly became clear that Crisp’s features are just as valuable for smaller businesses. Bakerbloom, often relying on a single person to manage customer communications, found Crisp to be incredibly adaptable.

One of the standout features for Bakerbloom is Crisp’s ability to consolidate customer messages from various platforms like Instagram and email. Previously, communications were managed separately, which created inefficiencies. Now, Crisp brings everything together into one unified platform, enhancing organization and simplifying workflows, which Bakerbloom and its clients both appreciate.

Before Crisp, Bakerbloom handled client communications manually, relying on Gmail. This setup was not ideal for handling a growing number of customer requests across multiple channels. Crisp's seamless multi-channel capabilities allowed Bakerbloom to transition away from Gmail, consolidating all messages in one place and enabling smoother and faster responses.

Beyond its technical features, Crisp’s support team has been invaluable to Bakerbloom. They provide timely, insightful guidance that has made the platform easy to implement and a pleasure to use daily. Support responses arrive quickly, often within minutes, building confidence in the software and allowing Bakerbloom to focus on delivering exceptional customer service.

Crisp’s CRM functionalities, including tagging and ticketing, also allow Bakerbloom to tailor the platform to fit specific workflows. Onboarding new team members is made easier with Crisp, as all communication histories and organized data are readily available, so new hires can quickly get up to speed without extensive guidance. Crisp has become not just a tool, but a cornerstone of Bakerbloom’s commitment to excellence in customer service.