Customers and leads need to rely on your services to build trust and efficiency within their companies. Showcasing application performance and monitoring your system status in real time is the perfect way to display the availability and reliability of your services. Your system status can also become a sales advantage for your sales and marketing teams.
Measuring the availability, response time and behaviour of each and every business part is key to understanding the user journey. When a user performs an action on a digital business service, the application owner needs to know and therefore, if the service isn't working, the tech team and the support team also need to know. That's where application performance monitoring steps in. So, monitoring must evolve from just looking at hardware metrics to analyzing application codes and business transactions. The performance of an application should be measured with a user-centric view. This forms the basis of application performance monitoring (APM). To sum up, application performance monitoring is the strategy and practice of continuously monitoring and tracking the performance of business applications and the user experience of end users as they access the applications to understand trends, isolate anomalies, and get actionable insight for problem resolution and code optimization.
Application performance monitoring focuses on tracking five primary components of app performance: Runtime Architecture application, real user monitoring, business transaction, component monitoring, analytics & reporting. Application performance monitoring works by analyzing how apps are performing and whether they are behaving appropriately; if the apps are not behaving the desired way, then data is collected on the source of the issue; the gathered data is analyzed and shown as behaving not correctly; and the application environment is corrected to resolve any similar problems before they occur. When configuring an APM solution, three categories of data should be considered: metrics, trace and log files. A metric is a quantified measure that can be used to understand the status of a specific process. Metrics are often compared to a defined baseline to analyze the system's or process's status.
APM is important to you so that you can understand the behavior of your application, detect problems before your users are impacted, and rapidly resolve those issues. In business terms, an APM solution is important because it reduces your Mean Time To Resolution (MTTR), which means that performance issues are resolved quicker and more efficiently so that the impact to your business bottom line is reduced.