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Hervé Guinard

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Who is Hervé Guinard?

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Qwokka helps SaaS companies, e-commerce brands and B2B2C businesses transform their customer support through AI and automation. Their goal is clear: automate at least 30% of conversations within the first month, and progressively reach 70–80% automated resolution depending on the context. Founded by an entrepreneur who automated 80% of support for a €4M e-commerce business, Qwokka brings practical, field-tested expertise. They currently support SaaS companies generating over €100M in revenue in automating their customer support with AI. Their approach combines support audit, structured Crisp AI implementation, and continuous optimization. They also integrate Crisp with the existing ecosystem (CRM, internal tools, e-commerce platforms) through n8n, MCP, or native APIs. Beyond automation, Qwokka helps companies reduce ticket volume and turn support into a strategic driver of customer experience.

Paris, France

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How can Hervé Guinard help you

Process Optimization
Identify and implement improvements to business processes, focusing on enhancing efficiency and user experience. This includes streamlining workflows, reducing bottlenecks, and implementing best practices for Crisp integration and optimization.
Development
Expertise in web development and programming, covering front-end and back-end technologies. Skilled in creating responsive websites, web applications, and integrating various APIs and third-party services to enhance functionality and user experience.
Automation
Implement automation solutions to streamline operations, reduce manual effort, and enhance efficiency. This includes the use of automation tools and scripts to automate tasks, improve accuracy, and reduce errors in Crisp integration and optimization.
Project Management
Expertise in project management, including planning, execution, and monitoring of Crisp integration projects. This includes resource allocation, task scheduling, and progress tracking to ensure successful implementation and optimization of Crisp features.
Web App
Expertise in web application development, including front-end and back-end technologies. Skilled in creating responsive web applications, integrating various APIs and third-party services, and ensuring optimal performance and user experience with Crisp integration.