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Operators Analytics

-See your operators' insights and follow their activities on crisp -Setup SLA for new conversations
Install Integration

Create a report where you will be able to see your operators insights

You can follow each operator data like: - Solved Conversations (Which was created today & total solved including the previous date conversations) - Un-solved Conversation (Which was created today & total un-solved including the previous date conversations) - The conversations data (Session URL - Status - Last Update - Segments) filtered by the selected agent - More details about each agent including (Availability - IDLE Status Track - IDLE Time - Last Activity) - More data coming 😉

About
Developer

Hossam Ayman

Information

Created: 3/18/2022

Updated: 4/4/2022

Category: Others

Resources

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