You can follow each operator data like: - Solved Conversations (Which was created today & total solved including the previous date conversations) - Un-solved Conversation (Which was created today & total un-solved including the previous date conversations) - The conversations data (Session URL - Status - Last Update - Segments) filtered by the selected agent - More details about each agent including (Availability - IDLE Status Track - IDLE Time - Last Activity) - More data coming 😉
Hossam Ayman