Chat Rate Pro

One-tap ratings on every channel

When you resolve a conversation, Chat Rate Pro asks the customer to rate it, automatically. On WhatsApp they tap a star button right in the chat; on web chat and other channels they click a star link. No surveys, no forms, so far more customers answer.

Catch unhappy customers before they leave

When a rating is at or below the threshold you choose, a private note lands in the conversation with the score and the agent's name. Your team sees it straight away, while there's still time to fix it. Customers never see it.

Hear why, not just the score

After rating, customers can add a comment. It shows up as a private note on the conversation and on your dashboard, so the context stays where your team works.

Your team's CSAT, at a glance

Speaks your customers' language

Rating messages and pages in English, French and Arabic, with full right-to-left support. Pick a language in settings and you're live in under a minute.