Birdie

See issues clearly - resolve tickets faster with screen recordings

Install Integration

Request Screen Recordings from customers

With screen recordings from your customers, your team can see exactly what's happening—no more guessing games, endless back-and-forth, or unclear descriptions.

Add Birdie to AI Agent and Workflows

From ticket forms to auto-replies, agent signatures, macros, and AI agents—Birdie integrates seamlessly into every Freshdesk workflow.

Capture Console Logs and Network Requests

Capture console logs, network activity, and repro steps automatically—everything developers need to resolve issues faster.

Security First

Birdie provides enterprise grade security features including SAML SSO, Automatic Data Deletion, Hide Sensitive Data among others On the storage side, you can either choose to store the recordings on Birdie servers, Europe (Paris) or North America (US–Ohio), or Birdie also supports storing recordings within your own infrastructure (AWS S3 buckets, GCP, Azure…).