Why Customer Support and Product/Market Fit Are Linked
Will your next experiment get you closer to product/market fit? Sure, it may. Being clever to experiment and iterate on your product is one of the required keys to succeed. Nonetheless, I have seen too many startups under-estimate everything related to customer communication. That’s quite sad as a customer support is very useful to notice when there is a product/market fit and for whom. Steve Blank would tell you to leave the building, stop digging in your analytics dashboards for a while and
10 Growth Hacking Quotes You Must Know About Customer Support
> « Only founders can pivot, that’s why they have to do customer development by themselves. That’s a key idea to understand. » -------------------------------------------------------------------------------- If you are no newcomer in the startup ecosystem, you might have heard this quite often: do not delegate your customer support. This is a key idea to understand for a simple reason: if as a founder, you are behind on your customer support at the beginning, how do you want to stay close
