Terms of use

Crisp IM, Inc. may revise these terms of use for its service at any time without notice. By using this service you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Crisp IM, Inc. is a company registered at 2035 Sunset Lake Road, Suite B-2, Newark, Delaware, United States of America. Our technical infrastructure is provided by both DigitalOcean and CloudFlare, relayed all over the world.

1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Crisp IM, Inc.'s service for personal use only (whether it be in the context of an individual or an organization). This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials;
  • Attempt to decompile or reverse engineer any software contained on Crisp IM, Inc.'s service;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Crisp IM, Inc. at any time.

2. Disclaimer

The materials on Crisp IM, Inc.'s service are provided “as is”. Crisp IM, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Crisp IM, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet service or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall Crisp IM, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Crisp IM, Inc.'s service, even if Crisp IM, Inc. or a Crisp IM, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on Crisp IM, Inc.'s service could include technical or contents errors. Crisp IM, Inc. does not warrant that any of the materials on its service are accurate, complete, or current. Crisp IM, Inc. may make changes to the materials contained on its service at any time without notice. Crisp IM, Inc. does not, however, make any commitment to update the materials.

5. Message Exchanges

Crisp IM, Inc. does not review the messages that are being exchanged between parties (operators and clients). The message originator (aka the message sender) is the sole responsible of its contents. We strictly prohibit discrimination, hate, pornography and pedophilic messages and files to be exchanged through our services.

6. Billing

Crisp is offering free and paid services. Premium plans (Crisp Pro and Crisp Unlimited) may be subject to fees. Fees are post-paid every 4th of the month. All Fees are non-refundable, i.e. there are no refunds or credits for periods where the Client did not use an activated Account, used it only partially, or deactivated the Account or terminated these Terms during an ongoing payment interval.

All Crisp plans come with a 14 days trial which can be canceled from https://app.crisp.chat/settings/plans/ by switching back to the free plan. After the trial, the subscription is then considered as active and fees are applied. The remaining trial period (end date) is available from the Plans tab in the Dashboard Settings.

Crisp also offers yearly payments. Switching to yearly payments can be done from the plans tab in the dashboard. Yearly payments are non-refundable once paid.

If fees are not paid in the following 14 days, Supplier has the right to permanently delete the Account, including all Client Data therein.

7. Cancellation

User can delete their account anytime by contacting our support at support@crisp.chat

8. Service Terms of Use Modifications

Crisp IM, Inc. may revise these terms of use for its service at any time without notice. By using this service you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

9. Governing Law

Any claim relating to Crisp IM, Inc.'s service shall be governed by the laws of the United States of America without regard to its conflict of law provisions.

By using Crisp, you commit to use the service in accordance with these principles. On its side, Crisp IM, Inc. understakes to provide a reliable service and comprehensive communication.

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