Shopify

Answer your shoppers faster and deliver a delightful support experience

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Build one central inbox to handle all your conversations with leads and customers

Never miss another message from your customer. Whether it’s coming from chat, emails, WhatsApp, Messenger, SMS, phone calls, or Instagram, everything is centralized in your team inbox. Combined to Shopify data and many other integrations, you got everything you need to solve customers’ requests faster.

Join the dot between Shopify and your e-commerce Helpdesk

View customers’ order history straight in your inbox as you handle their requests. No more repetitive questions, you have everything you need to make it unique and personal. With our helpdesk for e-commerce, everything happens in one place. You can even activate advanced features, such as refunds, straight from Crisp.

Mobile e-commerce helpdesk right in your pocket

Whether you’re in front of your swimming pool or on holidays, your e-commerce helpdesk is still with you, in your pocket. With dedicated mobile apps for iOS and Android, your Shopify helpdesk is accessible from anywhere you go.

Engage with people browsing your online store

Build powerful relationships with people browsing your Shopify online store thank to a free live chat that comes with built-in e-commerce features. The Shopify app comes with a free business chat. Once the app is enable on your Shopify website, the website chat widget is enabled and allows you to engage with buyers or lead waiting for help.

The perfect chatbot app for Shopify

Much more than an helpdesk app for Shopify, Crisp Shopify app offers a chatbot builder that allows any business to start to automate boring and repetitive tasks on any channels. With one scenario, you can automate conversations on monre than 10 different channels. Combine the chatbot with FAQ articles to make your customers autonomous and earn precious minutes.

Take advantage of help articles to make customers autonomous

From your helpdesk app for Shopify, you can create, manage and edit FAQ articles to make your customers more autonomous. While being deepling integrated with your e-commerce helpdesk, the knowledge base is optimized for SEO and multilingual, helping you to build evergreen content, in any part of the world.