Magento

Magento Help Desk & Chat Extension for Adobe Commerce Merchants

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Build one Helpdesk to centralize all your conversations

Never miss another message from your buyers. Whether it’s coming from chat, emails, WhatsApp, Messenger, SMS, phone calls, or Instagram, everything is centralized in your team inbox. Combined with Magento data and many other integrations, you got everything you need to solve customers’ requests faster and improve customer service.

Join the dot between Adobe Commerce data and your customer service

View customers’ order history straight in your inbox as you handle their requests. No more repetitive questions, you have everything you need to make it unique and personal. With our helpdesk for Magento, everything happens in one place. You can even handle advanced features such as creating templated messages with dynamic data imported from Magento data.

Mobile e-commerce help desk right in your pocket

Whether you’re in front of your swimming pool or on holidays, your Magento help desk extension is still with you, in your pocket. With dedicated mobile apps for iOS and Android, your help is accessible from anywhere you go. It’s the best way to provide help to your buyers and improve the customer service experience.

Benefit from a live chat and a chat bot extension

Build powerful relationships with people browsing your Magento online store thanks to a free live chat that comes with built-in e-commerce features. The Adobe Commerce extension offers a free business chat that is added to your ecommerce website. Once the plugin is enabled on your online store, the chat widget is available and allows you to engage with buyers or lead waiting for help. Our bot builder offers the ability to craft chatbot scenarios that will help your customers 24/7.

Much more than your traditional ticketing system for Magento

Our Magento extension comes with chatbot builder that allows any online store to create bots to automate boring and repetitive tasks. With one scenario, you can automate conversations on more than 10 different channels. Combine the chatbot with FAQ articles to make your customers autonomous and earn precious minutes. All from your Crisp help desk platform.

Take advantage of help articles to make customers autonomous

From your Crisp help desk extension for Magento, you can create, manage and edit FAQ articles to make your customers more autonomous. While being deepling integrated with your e-commerce helpdesk, the knowledge base is optimized for SEO and fully multilingual, helping you to build evergreen content, in any part of the world. The end goal? Increase the quality of your customer service by making customers more autonomous.