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Mastering Crisp Inbox (Shared Inbox Software) - Webinar
Crisp Inbox is an all-in-one multichannel customer messaging platform. Our Multichannel shared inbox offers multiple features that will help your companies to improve customers' relationships.
Through this webinar that is focused on our shared inbox software, you'll be able to discover and understand what you can do with our collaborative inbox.
If you do have any questions, feel free to get back to us at any time using https://crisp.chat/en/
Gehost door
Belangrijkste momenten
- 0:00
Introduction
- 01:55
Introduction to Crisp Inbox
- 02:30
Introduction to live chat
- 03:20
Live Chat triggers
- 07:35
Customers Conversations Ratings & Analytics
- 09:54
Shared Inbox Presentation
- 10:50
Shared Inbox Sidebar presentation & User details
- 12:10
Canned Responses tips & tricks
- 13:17
How to create a canned response inside Crisp Inbox?
- 15:20
Enrich conversations
- 16:35
Crisp Inbox Advanced Features (/!\ Should watch /!\)
- 17:40
Using Threads (Moder ways of dealing with Tickets)
- 19:07
Segments and how to assign segments automatically to qualify conversations
- 20:00
How to build a routing bog using chatbot and routing rules
- 23:55
Event and how to set events to engage automatically with users
- 25:50
Enrich User profile using custom data
- 26:45
Merge conversations between unknown users and logged in users
- 27:22
Simulate a message sent from the user
- 28:43
Create a multichannel shared inbox
- 29:50
Create a chatbot with our visual editor
- 31:53
Quick introduction to the CRM
- 33:00
Quick introduction to the Knowledge base
