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What are the benefits of Crisp Analytics?

Crisp Analytics is one of the main features of Crisp. With our Analytics, you can answer you can start a data-driven strategy to empower your teams and better assist your customers with relevant data.

Our analytics lets you better assess data regarding 5 tabs: Messaging, CRM, Ratings, Helpdesk & Status.

With Crisp Analytics, you can access a detailed view of your customer support KPI instantly.

Messaging tab keeps track of: - Segment saved - Shortcut usage - Fired triggers - Average response time - Conversation / days & weeks - Assigned conversations / operators

Contact tab keeps track of: - Visitor origin - New contact - Website visit ventilation

Rating tab keeps track of: - Mean ratings - User comments - Mean rating evolution through days, weeks and months

Campaign tab keeps track of: - Opened Email - Email Sent - Bounced Email

To know more about Crisp Chatbot, simply click here: https://crisp.chat/en/

Hosted by
Antoine Goret
Marketing & Sales

Key Moments

0:00
Introduction

0:20
Offer 24/7 customer support

0:25
Enrich conversations

0:31
Offer a multilingual experience

0:35
Qualify leads automatically

0:45
Brings multichannel experience

0:56
Build powerful routing rules

Get to know Crisp in its detailsWe recorded videos on various topics to offer you general knowledge about Crisp software.Go to our YouTube channel