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Build one Helpdesk to centralize all your conversations
Never miss another message from your buyers. Whether it’s coming from chat, emails, WhatsApp, Messenger, SMS, phone calls, or Instagram, everything is centralized in your team inbox. Combined with WooCommerce data and many other integrations, you got everything you need to solve customers’ requests faster and improve customer service.
Join the dot between WooCommerce data and your Crisp Helpdesk
View customers’ order history straight in your inbox as you handle their requests. No more repetitive questions, you have everything you need to make it unique and personal. With our helpdesk for WordPress, everything happens in one place. You can even handle advanced features such as refunds, or create templated messages with dynamic data imported from WooCommerce data.
Mobile e-commerce helpdesk right in your pocket
Whether you’re in front of your swimming pool or on holidays, your WooCommerce helpdesk is still with you, in your pocket. With dedicated mobile apps for iOS and Android, your help is accessible from anywhere you go. It’s the best way to provide help to your buyers and improve the customer service experience.
Engage with people browsing your WordPress online store
Build powerful relationships with people browsing your Shopify online store thanks to a free live chat that comes with built-in e-commerce features. The WooCommerce plugin comes with a free business chat that is added to your ecommerce website. Once the plugin is enabled on your WordPress website, the website chat widget is available and allows you to engage with buyers or lead waiting for help.
Much more than your traditional helpdesk
Our WooCommerce help desk platform offers a chatbot builder that allows any online store to create bots to automate boring and repetitive tasks. With one scenario, you can automate conversations on more than 10 different channels. Combine the chatbot with FAQ articles to make your customers autonomous and earn precious minutes. All from your Crisp helpdesk platform.
Take advantage of help articles to make customers autonomous
From your Crisp helpdesk plugin for WooCommerce, you can create, manage and edit FAQ articles to make your customers more autonomous. While being deepling integrated with your e-commerce helpdesk, the knowledge base is optimized for SEO and fully multilingual, helping you to build evergreen content, in any part of the world. The end goal? Increase the quality of your customer service by making customers more autonomous.
Ontwikkelaar
Crisp IM
Informatie
- Gemaakt: 4/20/2023
- Bijgewerkt: 6/7/2023
- Categorie: cms
