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AI-Powered FAQ Generator
Our intelligent system analyzes all your customer conversations to automatically create and update FAQs. By considering both past-generated and existing FAQs in your knowledge base, it ensures your help desk always has the most relevant and up-to-date information. This feature saves your team valuable time and improves customer satisfaction by enabling self-service for common queries.
Conversation Analysis Dashboard
Gain unprecedented insights into your customer interactions with our comprehensive analysis dashboard. It breaks down conversations to reveal sentiment trends, user feedback, pain points, feature requests, and potential bugs. This powerful tool also identifies business opportunities, including upselling possibilities, helping you turn support conversations into growth opportunities.
Agent Feedback Analysis
Continuously improve your support quality with our Agent Feedback Analysis feature. It evaluates how your agents handle conversations and provides actionable feedback on areas for improvement. This ensures your team is always learning and refining their skills, leading to better customer experiences and increased satisfaction.
Ontwikkelaar
Designful
Informatie
- Gemaakt: 12/17/2024
- Bijgewerkt: 12/18/2024
- Categorie: other
