Hugo

Hugo, your brand's most efficient support teammate.

Deploy an AI Agent in Minutes

Write your support instructions, test Hugo instantly, and launch an AI agent that handles repetitive support requests with accuracy.

Hugo resolves everyday support questions end-to-end across chat, social platforms, and messaging channels, without human intervention.

When a request requires a human, Hugo escalates seamlessly with full context, ensuring customers get the right help at the right time.

Track which conversations are automated, which are escalated, and which remain untouched, with full transparency across your support workflow.

Hugo runs on Crisp’s enterprise infrastructure, combining secure APIs, encryption, and compliance-first hosting in Europe.

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