Routing rules - Assign conversations to the right department with a Chatbot

Looking for a way to automate customers' assignments depending on their needs? With Crisp, you can create a chatbot that will help you to create routing rules to assign customers to the right department.

Helpdesk article: https://help.crisp.chat/en/article/how-to-create-a-department-routing-bot-11f6pij/

Chatbot example

Hosted by

Antoine Goret

Marketing & Sales

Key Moments

0:00
Introduction

0:59
Create a Picker block

2:37
Create the branches to match your buttons

3:42
Add a segment for each of your buttons

5:50
Create a routing rule based on the segment you set with the bot

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Routing rules - Assign conversations to the right department with a Chatbot

Key Moments

0:00Introduction

0:59Create a Picker block

2:37Create the branches to match your buttons

3:42Add a segment for each of your buttons

5:50Create a routing rule based on the segment you set with the bot

0:00
Introduction

0:59
Create a Picker block

2:37
Create the branches to match your buttons

3:42
Add a segment for each of your buttons

5:50
Create a routing rule based on the segment you set with the bot