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Understanding the frictions within our product experience

Crisp usage results
More than 14000 messages from 1200 conversations
Key Crisp integrations
Hubspot
Email
WhatsApp
Gathering the team around one tool to fuel our growth

My day starts with Crisp as we are providing a service that is used all over the world (mainly in Brazil, Argentina, Mexico and Algeria). Crisp helps me to better understand the customer experience while getting closer to my users all over the world.

Thanks to Crisp, our users can leave a message while they are using our tool. They are super busy people so they can't spend a large amount of time to connect over the phone with the team. One might think our industry is not a good fit for tools like Crisp but it's wrong. Using Crisp, we are able to provide a better customer experience to energy managers in industrial companies.

I have been using a lot of customer service tools in the past and I have to say that Crisp is the best. Not only for the features they provide but also in terms of reactivity. Their customer service is awesome.

We have started to use Crisp 2 years ago it's been super great. Since then, they've kept on improving the tool.

Gathering the team around one tool

More than a customer service tool, Crisp is a great conversational tool for marketing and sales teams. Using the Hubspot integration, we can synchronize the leads generated over Crisp to our CRM so our sales and marketing have up to date data at their fingertips.

We can easily route conversation to sales and marketing team depending on the origin of the conversation. The WhatsApp integration is super helpful because we can transform the business account into a shared inbox.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

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