Email notes are a simple yet very handy feature that enables you to take notes about your customers or lead during the conversation inside your shared inbox. The next time your customer send another message, you will know what is going on with a quick glance at your notes. Customer notes are the best way for your team to collaborate in real time inside your shared inbox. Thanks to a powerful collaboration system, your team will be able to share information accross the company, bring ownership to each conversation and mention the right team member that must take the lead upon the conversation.