What is the best software for your business? Looking to compare Smartsupp with SnapEngage? Enjoy a detailed comparison of Smartsupp vs SnapEngage.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | $48 / mo / agent | $119 / agent / mo |
Chat Seat Included Number of seats included in the highest plan | 3 | 1 |
Additional seat The cost for each additional seat added to the monthly bill | $48 / mo / agent | $119 / agent / mo |
Contacts Number of contacts allowed for the plan | Unlimited | Unlimited |
Annual billing for 20 users Total yearly price to be paid | $10,368 | $28,560 |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | - | - |
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | - |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | Additional fee undisclosed | |
Draft scenarios Experience chatbot workflow in draft mode | Additional fee undisclosed | |
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | Additional fee undisclosed | |
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |
Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to Crisp's all-in-one software, our solution allows you to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one place.
More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible to your fingertips, Crisp helps you to personalize each interaction on every channel to build the best customer experience possible.
Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environments in a few clicks.
Leverage human labor on what matters to save time and capital, make genuine connections with visitors and turn them into loyal buyers. SmartSupp helps build strong customer relationships through the three main communication networks; live chat, chatbots, and video recording. Vladimir Sandera, the CEO and co-founder of Smartsupp, started the company in 2013. However, he leverages product simplicity and ensures that the software identifies the visitor's journey and discloses the loopholes for improvement. Therefore, augmenting customer satisfaction ratio and sales opportunities.
Go beyond live chats; use world-class chatbots and conversation technology to build client attention. The conversation platform empowers brands with qualified leads that drive sales. SnapEngage gains customer satisfaction and retention with a standard of increased revenue. Jerome Breche is the Co-Founder, CEO, and Chief Product Officer of SnapEngage. He discovered the platform in 2008 through his passion for customer engagements and people connections to drive success. This Omnichannel platform's capacities provide sophisticated reports and analytics to stimulate client success.