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Smartsupp vs Salesforce Service Cloud

What is the best software for your business? Looking to compare Smartsupp with Salesforce Service Cloud ? Enjoy a detailed review of these two software.

Discover how Smartsupp compare with Salesforce Service Cloud

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
From $2,000/yr$300/mo/agent

Chat Seat Included

Number of seats included in the highest plan
-1

Additional seat

The cost for each additional seat added to the monthly bill
-$300/mo

Contacts

Number of contacts allowed for the plan
UnlimitedUnlimited

Annual billing for 10 users

Total yearly price to be paid
From $2,000/yr.$36,000

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow-up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code
-

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
--

Branding removal

Prevent the brand's vendor to be displayed

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript

Password protected

Protect your articles with a password

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

Compare

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What is Smartsupp?

Smartsupp is a live chat software that allows website visitors to chat with customer service representatives in real-time. The software includes features such as chat transcripts, visitor tracking, and automatic chat invitations.


Ivan Zacharias is the founder of SmartSupp. the company was created in 2012. SmartSupp has over 30,000 customers. Some of the companies that use smartsupp include Adobe, Coca-Cola, and Samsung.


Some of SmartSupp's competitors include LiveChat and Zendesk Chat.


What is Salesforce Service Cloud?

Salesforce Service Cloud is a customer service and support application that is part of the Salesforce CRM suite. Service Cloud is designed to help businesses provide better customer service and support, and can be used to manage customer interactions across multiple channels including phone, web, chat, and social media.


Salesforce Service Cloud was launched in 2009, and as of 2018 had over 150,000 customers. Service Cloud is used by businesses of all sizes, including some of the world's largest companies such as Cisco, GE, and Virgin Media.


Salesforce Service Cloud's main competitors are Zendesk and Desk.com.


Crisp, the fast growing software

Crisp makes it easy for businesses around the world to improve customer experience on both mobile and desktop. Thanks to an all-in-one software, Crisp allows to centralize more than 10 channels in one inbox. WhatsApp, Messenger, Emails, Live chat, Phone calls or even Viber or Line are available straight from one place.


More than channels, Crisp lets you gather your teams around the inbox to improve collaboration and reduce the time to resolution of each conversation. Combined with data accessible to your fingertips, Crisp helps you to personnalize each interaction on every channel to build the best customer experience possible.


Looking to connect Crisp to other tools you love? No problem! Crisp offers many integrations with leading tools of the industry so you can get started with Crisp. Make your data flow seamlessly between multiple environment in a few clicks.


400,000 brands are already using Crisp to improve their customer experience

See their testimonials

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